Everything we owe you in writing.
Plumped handles facial images and skin health information, which is about as sensitive as consumer data gets. These documents set out exactly what we do with it, what we will never do with it, and what you can make us do about it.
All documents last updated: 16 September 2026
Your data
Privacy Policy
What we collect, the lawful basis for each use, who processes it, how long we keep it, and how to get it back or deleted.
ReadFace and Skin Data Notice
What happens to your selfie, step by step. Analysed by Perfect Corp, never retained by them, never sent to OpenAI, never used to train AI.
ReadYour Data Rights
Every right you have over your data, what you can do yourself in the app right now, and how long we take to answer a request.
ReadCookie Policy
Every cookie by name, who sets it and how long it lasts. Clarity is configured to mask text and skip the skin scan screens entirely.
ReadSub-processor List
The nine companies that touch your data, what each one receives, where they are, and the transfer safeguard that covers them.
ReadUS Privacy Notice
State privacy rights, the Consumer Health Data Privacy Policy required in Washington and Nevada, and the biometric notice required in Illinois and Texas.
ReadUsing Plumped
Terms of Service
The agreement between you and PLUMPED LTD, including the app licence, what happens to your content, liability, and the Apple App Store terms.
ReadAcceptable Use Policy
The rules. Two matter most: only upload photographs of yourself, and do not use Plumped for anyone under 16.
ReadChildren and Age Policy
Why the limit is 16, the extra protections that apply automatically to 16 and 17 year olds, and what parents can ask us to do.
ReadAI Transparency Notice
Where AI runs, what each system can and cannot do, what it gets wrong, and how to ask a person to review a result.
ReadAccessibility Statement
We target WCAG 2.2 level AA, and we are honest about the four places we currently fall short of it.
ReadMoney and safety
Health Disclaimer
Plumped is a cosmetic tool, not a medical one. It cannot detect skin cancer. Read this before acting on anything it tells you.
ReadAffiliate Disclosure
We earn commission through Awin when you buy through some links. It costs you nothing and commission is not an input to our recommendations.
ReadSubscription, Billing and Refunds
Plumped is free today. These are the terms that will apply if that changes, published in advance so nothing arrives as a surprise.
ReadCompany
Who to write to
Support, billing and general enquiries
contact@plumped.co.ukAccount problems, refunds, anything about the product.
Privacy, data requests and complaints
operations@plumped.co.ukAccess, deletion, portability, withdrawing consent, human review of an automated result.
Security vulnerabilities
contact@plumped.co.ukPut "Security" in the subject line. See the Responsible Disclosure Policy.
Company details
Published as required by the Companies Act 2006 and the Electronic Commerce (EC Directive) Regulations 2002. PLUMPED LTD operates the Plumped website and the Plumped mobile applications for iOS and Android.
| Registered company name | PLUMPED LTD |
|---|---|
| Trading name | Plumped |
| Legal form | Private company limited by shares |
| Registered in | England and Wales |
| Company registration number | 16204649 |
| Registered office | 124 City Road, London, England, EC1V 2NX |
| Trading address | 124 City Road, London, England, EC1V 2NX |
| Website | https://plumped.co.uk |
| VAT registration number | To be confirmed |
| EU representative (GDPR Article 27) | To be confirmed |
Plumped is a cosmetic and wellbeing information service. It is not a medical device, and PLUMPED LTD is not a healthcare provider, a pharmacy or a regulated financial services firm. See the Health Disclaimer.
Complaining to a regulator
United Kingdom
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113.
ico.org.ukEuropean Economic Area
The data protection authority where you live, where you work, or where you think the problem happened. Contact details for every authority are published by the European Data Protection Board.
edpb.europa.euYou do not have to complain to us first, although it usually resolves things faster. If you are in the United States, the US Privacy Notice sets out the state specific routes.
Copyright © 2026 PLUMPED LTD. All rights reserved. The Plumped name, logo, and the design, text, graphics and software of the website and applications are owned by PLUMPED LTD or its licensors.